All email software and devices including Microsoft Outlook, Apple Mail and Mozilla Thunderbird connect to our email servers using the exact same settings.

This article is for users who are familiar with how to use their email software, and simply want to know what settings they should use to connect to our servers.

Please note: With Apple Mail version 10.2 – there is an SMTP bug that doesn’t allow you to send emails at random times. Please research this. The quick fix is to update your Sierra OS X version to the latest version.

If you are unsure how to use your email software, we recommend reading through the ‘Email setup tutorials’ article listed under our SUPPORT tab above, for further assistance.

Setting More information Example
Username Where asked for the username, users must enter their complete email address
Password Where asked for their password, users must enter the password they selected when creating the email account on our servers.  ********
Incoming Mail Server Non-SSL and SSL settings. If in doubt, use Non-SSL. POP:
Server Port Our email servers use all the default incoming server port numbers. POP:
Non SSL= 110
SSL =  995
Outgoing Mail Server Non-SSL and SSL available. Use Non-SSL as default. SMTP:
Outgoing Server Port Most Internet Service Providers (ISP) block port 25 for their own outgoing emails.
We recommend using port 587 or if connecting via SSL, 465
Non SSL = 587
SSL = 465
Authentication Type Users must use password authentication to send or receive emails from our servers. Password